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FAQ

FAQ

CANDLE

Does your soy wax come from a sustainable source?

Our soy wax is grown and processed in the UK. Our soy wax source is sustainable, vegan friendly, biodegradeble and made in UK.

Are your products suitable for vegans?

All of our soy candles are made with 100% soy wax flakes and high grade fragrance oils. We don’t test on animals and the ingredients we use are also cruelty free.

Where are your candles made?

We make every single candle by hand in Hackney/East London . The whole process is done in-house by our team.

Are your candles made with essential or perfume oils?

We use both essential and fragrance oils in our blends. This allows us to get a great range of scents and also makes our candles excellent value for money.

How will my order be presented?

We are proud to use completely plastic free packaging. Your items will be wrapped in recycled newspaper off-cuttings or used papers, sealed and placed in a recycled, re-used or composted box.

DELIVERY

How long does my delivery take?

Although we are a small business we are proud to offer fast, easy service. Orders placed will often be despatched the same day (Monday – Friday). If not, the next working day should see your order leave us. During our peak times this may be extended but shouldn’t exceed 3 working days at the absolute maximum.

How much is delivery to the UK?

We offer free standard shipping with the UK when you spend over £30. If you spend less than £30 shipping cost will be £4 per transaction.

Do you deliver internationally?

We are able to deliver the vast majority of our products internationally. International delivery rates are calculated on the weight of your order and will be displayed during checkout.

Who will deliver my parcel?

We use Hermes, Royal Mail, DPD and Yodel or the vast majority of parcels. We also use DPD Local for larger orders and for those who’ve upgraded to next working day delivery.

Something is missing from my parcel, what shall I do?

We work really hard and make lots of effort to not disappoint you but we are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely!

My parcel was damaged, what shall I do?

If you’ve received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what’s damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you’d prefer. We request that all damages are reported within 48 hours of delivery.

What shall I do if I’m having problems with my delivery?

If your delivery isn’t going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can call us on 07872628384 or email us at [email protected]

How long is your lead time?

Although we are a small business we are proud to offer fast, easy service. Orders placed will often be despatched the same day (Monday – Friday). If not, the next working day should see your order leave us. During our peak times this may be extended but shouldn’t exceed 3 working days at the absolute maximum.

STOCKING & COOPERATION

Can I become a stockist?

We have 150 stockiest now in and outside of London. We are very welcome for taking on new stockists and would you to send an email us at [email protected] or ypu can fill the application form which you will find bottom of the website. Please note that we are only accepting stockists with bricks and mortar shops at this stage. Stockist applications are reviewed as quickly as possible and get back to you in 3 working day.

Do you do private labelling ?

At this stage we are unable to offer own brand or white label candles.

Can we bulk buy candles for a corporate event ?

We are always happy to discuss bulk orders for corporate events or gifts. Please email us [email protected] with an overview of what you had in mind and we will get back to you with a detailed quote. Please note we are unable to offer personalised branding on our products.
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